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Terms Conditions That Cover Your Account

These terms set out how your 1rm88 account works — from how you fund it using Touch 'n Go eWallet, Boost, or GrabPay, to what we expect from both sides when you use the platform.

Account eligibility where local law permitsPayment terms: Touch 'n Go eWallet, Boost, GrabPayFair use and account conductHow disputes are handledUpdates and notification policy

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REACH OUR TEAM

Contact Us About These Terms

HOW WE OPERATE

How 1rm88 Handles Your Account Data and Security

We keep your account data only as long as it is needed for the purpose it was collected — whether that is verifying a GrabPay withdrawal, responding to a dispute, or meeting record-keeping obligations. You can request a summary of what we hold at any time through the contact channels above.

Account Security Your login uses OTP verification on each new device. If you notice an unrecognised session in your account activity, contact live chat immediately and we will lock access while we investigate.

Data Retention Transaction records — including Touch 'n Go eWallet and Boost deposit logs — are retained for the period required under applicable rules. You may request a copy of your own transaction history from support.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences via your browser settings at any point without losing your account.

Requesting Changes To update your registered payment method, name, or contact details, raise a request through live chat with supporting documents. Changes to payment details trigger a fresh verification step before they go live.

What These Terms Actually Cover

1rm88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of 1rm88 is subject to these terms in full. Access depends on where you are and whether local law in your region permits it — we do not extend services to regions where they are restricted. When you open an account, you confirm you

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are accessing from a permitted location and that the account is yours alone; accounts are non-transferable. Deposits made through Touch 'n Go eWallet, Boost, or GrabPay are governed by your e-wallet provider's own terms alongside ours — keep that in mind when you initiate a transfer.
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Funds sitting in your account balance are credited for wagering within the platform only; they are not a stored-value facility in the regulatory sense. We reserve the right to verify your identity before processing a withdrawal — this means we may ask for documentation that matches
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the payment method you registered. If you use FPX or Maybank2u for a deposit, the same verification standard applies. Account activity that suggests misuse, bonus exploitation, or multiple accounts linked to one person will be reviewed, and we may suspend access while that review runs. Players
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in Kuantan and elsewhere in Malaysia are subject to the same account rules with no regional exceptions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Your Rights and These Terms

Below are the questions we get asked most often about how these terms work in practice — account access, payment rules, and what to do when something does not go as expected.

Access depends on whether your location and local law permit it. We do not verify your region on your behalf — you confirm eligibility when you open an account. Check your local rules before proceeding.

First check your Touch 'n Go eWallet transaction history to confirm the transfer went through. If it did, send the transaction reference to our live chat team and we will investigate within the timeframe stated in our payment terms.

No. Each person may hold one account only. Multiple accounts linked to the same person, device, or payment method — including the same GrabPay or Boost account — will be flagged for review and may be suspended.

Contact our support team via live chat or email and request account closure. Any remaining balance must be withdrawn first; we will confirm the process and timeline once your request is received.

We verify identity before processing withdrawals when the payment method has not been used before, when account activity patterns are unusual, or when the withdrawal amount exceeds our standard review threshold. Document requirements are confirmed at that step.

We notify you via the email address on your account whenever material changes are made. Continued use of the platform after a notification counts as acceptance of the updated terms — so check your inbox when you receive that message.

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