Reference

What Governs Your Account on 1rm88

These terms set out the rules that apply when you hold an account with us — how we handle your data, what we expect from you, and what you can expect from us.

Account eligibility rulesData retention policyCookie and tracking noticeAccount security obligationsJurisdiction-dependent access
1rm88 What Governs Your Account on 1rm88
CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles all of these. Reach us through the channels below — we aim to respond to legal and account queries with the same speed we apply to payment issues.

Team online

Live Chat

Open your account, tap the chat icon, and connect directly with a support agent. Use this for urgent account queries, data access requests, or any term clarification you need quickly.

Email Support

For formal requests — account data exports, term disputes, or written confirmation of policy changes — email is the right path. We acknowledge receipt and follow up with a written response.

Account Help Centre

Log into your account and navigate to the Help section for self-service answers on verification steps, payment source matching, and data retention queries without waiting for an agent.

ACCOUNT STANDARDS

How We Handle Data, Cookies and Account Security

We built these practices around the actual account flows Malaysia users go through — wallet funding, identity checks, and session management on mobile. No vague commitments here; what follows is how it actually works.

Data Handling

We collect only what is needed to verify your identity and process payments. Your Touch 'n Go eWallet or Boost transaction data stays internal and is never passed to advertising networks or third-party data brokers.

Cookie Policy

We use session cookies to keep your account active across pages and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time without losing account access.

Account Security

Every login triggers a one-time password sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact live chat — do not wait for the next session.

Retention and Deletion

Transaction records are kept in line with Malaysian financial requirements. If you close your account, we retain the minimum data required by law and delete everything else. You can request a summary of what we hold at any time.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, data rights, and how our legal terms apply to everyday account use in Malaysia.

These terms apply to anyone who opens or holds an account with 1rm88. Access is available where local law permits, and by registering you confirm eligibility under the laws of your region.

Yes. Submit a data access request through email support or live chat. We will compile your account, transaction, and verification data and send it to your registered email address within a reasonable period.

Deposits from GrabPay, Touch 'n Go eWallet, or Boost must match the name on your account. A mismatch triggers a verification hold; our team will contact you to resolve it before funds are credited.

We post an update notice on the site when terms change. Continuing to use your account after the notice date counts as acceptance. For material changes, we also send a notification to your registered email.

You can request account closure through live chat or email. We delete non-essential data promptly and retain only what Malaysian financial regulations require us to keep. We confirm the deletion in writing.

Certain features may be restricted or unavailable depending on where you are and what local law permits at the time. These restrictions apply automatically — no manual override is possible from your account settings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.