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How 1rm88 Handles Your Personal Data

This Privacy Policy explains what data we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our lobby.

Account data collected at registrationPayment details secured at transactionCookie preferences you can adjustData access requests handled via live chatApplies where local law permits
1rm88 How 1rm88 Handles Your Personal Data
REACH OUR TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to update your account details, or need to submit a data access request, our support team is the right starting point. We aim to acknowledge data-related queries promptly and resolve them as quickly as the verification process allows.

Live Chat Start a live chat session directly from the lobby. This is the fastest path for data queries, account corrections, and deletion requests.
Email Support Send a written request to our support email for formal data access or correction queries. Include your registered account email to speed up verification.
Account Settings Some data updates — like your contact number or linked e-wallet — can be managed directly inside your account settings without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data protection is built into how we operate, not added on after the fact. From the moment you tap to deposit with GrabPay through to the point your withdrawal is processed, your data moves through encrypted connections. Here is how each area works in practice.

Cookies and Tracking We use session cookies to keep you logged in and analytical cookies to understand page performance. You can adjust cookie preferences via the banner on your first visit.
Account Security Login sessions require OTP verification on new devices. If we detect an unusual IP or location pattern, your session is flagged and you may be asked to re-verify before continuing.
Data Retention We keep your account and transaction records for the period required under applicable financial regulations. Once that period lapses, data is deleted unless a legal hold applies.
Requesting Changes To correct, export or delete your data, contact us via live chat with your registered account email ready. We will confirm your identity before processing any change.

Your Privacy Questions Answered

These are the questions we hear most often about how your data is handled on 1rm88. If your question is not covered here, live chat is the quickest way to get a specific answer.

We collect your name, email address, contact number and date of birth at registration. Additional identity documents may be requested during account verification as required by applicable rules.

No. We record transaction references and amounts for your deposit history, but your full e-wallet credentials are never stored on our servers. Payment processing goes through the respective payment gateway directly.

Yes. Start a live chat or email support with your registered account email. We verify your identity first, then provide a summary of the data we hold within a reasonable timeframe.

Contact us via live chat and submit a deletion request. We will process it subject to any retention obligations under applicable financial regulations. Some records must be kept for a defined period before deletion is possible.

We share data only with payment processors — such as those handling DuitNow or FPX transfers — to complete your transactions. We do not sell your personal data to advertisers or unrelated third parties.

Session cookies keep you logged in; analytical cookies help us improve page performance. You can manage your preferences via the cookie banner. Turning off analytical cookies does not affect your account or deposits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.